Returns & Exchanges
At House of Charcoal, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy for items in their original, unused condition.
Initiate Your Return
Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our main warehouse facility.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing